Last updated: [Insert date]
These Terms and Conditions apply to all tours, services, and experiences provided by [Business name] (“we”, “us”, “our”). By booking or participating in any tour or service, you agree to these Terms and Conditions.
About the operator
[Business name] is an independent Balinese tour operator offering private and small-group tours, transport services, and cultural experiences in Bali, Indonesia.
Contact details:
Email: [email address]
Phone/WhatsApp: [number]
Address: [optional]
Bookings and confirmation
- All bookings are subject to availability.
- A booking is considered confirmed once we have received the required deposit or full payment and issued a confirmation message.
- It is your responsibility to check all booking details and notify us immediately of any errors.
Payments
- Prices are quoted in [IDR / AUD / USD] unless otherwise stated.
- Payment methods may include cash, bank transfer, or approved online payment platforms.
- Full payment may be required before the tour begins unless otherwise agreed.
- Any bank or transfer fees are the responsibility of the customer.
Cancellations by the customer
Cancellation terms may vary depending on the tour or service booked. Unless otherwise stated:
- More than 48 hours before the tour: full refund or reschedule
- 24 to 48 hours before the tour: 50% refund
- Less than 24 hours before the tour or no-show: no refund
Refunds will be processed using the original payment method where possible.
Changes and cancellations by the operator
- We reserve the right to modify or cancel a tour due to weather conditions, safety concerns, road closures, religious ceremonies, or circumstances beyond our control.
- If we cancel a tour, you will be offered a full refund or an alternative date.
- We are not responsible for additional costs incurred by you such as flights, accommodation, or meals.
Tour inclusions and exclusions
Unless specifically stated, tour prices generally include:
- Private transport with driver
- Fuel and parking
- English-speaking guide or driver-guide
Tour prices generally exclude:
- Entrance fees
- Meals and drinks
- Personal expenses
- Tips or gratuities
- Travel insurance
Health, safety, and fitness
- You are responsible for ensuring you are physically fit and medically able to participate in the tour.
- You must inform us of any medical conditions, allergies, or special requirements before the tour.
- You agree to follow all safety instructions provided by the guide or driver.
- Participation in activities such as trekking, water activities, or cycling is at your own risk.
Travel insurance
- Travel insurance is strongly recommended for all customers.
- Your insurance should cover medical expenses, personal injury, loss or damage to belongings, and tour cancellations.
Liability and responsibility
- We take reasonable care to provide safe and enjoyable tours, however participation is at your own risk.
- We are not liable for injury, illness, loss, damage, delay, or inconvenience caused by circumstances beyond our control.
- We are not responsible for the actions of third-party providers such as restaurants, attractions, or activity operators.
- Our liability is limited to the amount paid for the tour.
Personal belongings
- You are responsible for your personal belongings at all times.
- We are not liable for loss, theft, or damage to personal items during the tour.
Photography and marketing
- During tours, photos or videos may be taken for promotional purposes.
- By participating, you consent to the use of such images unless you inform us in writing before the tour.
Behaviour and conduct
- We reserve the right to refuse service or end a tour if a participant behaves in a disruptive, unsafe, or disrespectful manner.
- No refund will be provided in such cases.
Governing law
- These Terms and Conditions are governed by the laws of the Republic of Indonesia.
- Any disputes will be resolved under Indonesian jurisdiction.
Changes to these terms
- We may update these Terms and Conditions at any time.
- The version published on our website or provided at booking will apply at the time of your booking.