Refund policy
Last updated: 17 December 2025
This Refund Policy outlines how refunds, cancellations, and changes are handled by Summer Bali Holiday (“we”, “us”, “our”). By booking any tour or service with us, you agree to this Refund Policy.
General policy
- Refunds are considered based on the notice period provided before the tour or service start time.
- All refund requests must be made in writing via WhatsApp or email.
- Refunds are processed using the original payment method where possible.
- Any bank, currency conversion, or payment platform fees are non-refundable.
Customer cancellations
Unless otherwise stated in your booking confirmation, the following refund conditions apply:
- More than 48 hours before the tour:
Full refund or free reschedule - 24 to 48 hours before the tour:
50% refund - Less than 24 hours before the tour or no-show:
No refund
Late arrival that results in missed activities or shortened tour time is treated as a no-show.
Same-day changes
- Same-day changes are subject to availability and are not guaranteed.
- If changes result in additional costs, these must be paid by the customer.
- Same-day cancellations are non-refundable.
Operator cancellations
If we cancel a tour due to:
- Severe weather conditions
- Safety concerns
- Vehicle breakdowns
- Road closures or local ceremonies
- Other circumstances beyond our control
You will be offered a full refund or an alternative date. We are not responsible for additional expenses such as flights, accommodation, or meals.
Partial refunds
Partial refunds may be considered only if:
- A significant part of the tour is not delivered due to our fault, and
- The issue is reported to us on the same day of the tour
No refunds will be given for:
- Weather conditions that do not prevent the tour from operating
- Traffic delays
- Changes requested by the customer during the tour
- Personal preference or dissatisfaction not related to service delivery
Non-refundable items
The following are non-refundable once booked or paid:
- Entrance tickets purchased in advance
- Third-party activities (e.g. water sports, trekking operators)
- Meals or special arrangements booked on your behalf
- Payment processing and bank fees
Refund processing time
- Approved refunds are typically processed within 7 to 14 business days.
- Processing times may vary depending on banks or payment providers.
Travel insurance
- We strongly recommend purchasing comprehensive travel insurance.
- Insurance should cover cancellations, delays, medical expenses, and personal belongings.
- Claims related to illness, injury, or missed tours should be made through your insurer.
Force majeure
We are not liable for refunds or compensation due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, pandemics, or acts of God.
Contact us
For refund requests or questions about this policy, please contact:
Summer Bali Holiday
WhatsApp: +62 859-3466-1526
Email: summerbaliholiday@gmail.com